When my users go to submit a ticket they have a drop down list of Workspaces, default is unassigned then there are other Workspaces we don’t wish them to have an option for. I’d like to limit the workspaces listed here and remove the ability to create an unassigned workspace. Is that functionality possible?
Hi,
Dont know if you got an answer regarding this but there is a option to hide workspaces under global settings. Global Settings > Business Rules > New Business Rule
Thank you for your inquiry.
Currently, there is no direct way to remove Workspaces from the new ticket creation process. However, if you'd like, we can explore potential configurations or workflows that could help streamline the ticket creation process based on your specific needs.
Please feel free to provide more details about your use case, and we can suggest the best possible approach.
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