How can I manage the access for creating/updating Articles/Folders?
i want all the Agents to be able to view/Add/Edit Articles, but a few who can Delete Article/Folder.
Thank you!
Page 1 / 1
Hello
By default, agents do not have access to create, edit, or update articles/folders. However, you can create a custom role to provide these options while restricting them from deleting actions. I have shared an article and a screenshot for your reference. Could you please review to see if this is helpful?
https://support.freshdesk.com/en/support/solutions/articles/97077
I hope this helps. Feel free to drop a message here for further queries.
Cheers!
Sujitha.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.