How can I manage the access for creating/updating Articles/Folders?
i want all the Agents to be able to view/Add/Edit Articles, but a few who can Delete Article/Folder.
Thank you!
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Hello
By default, agents do not have access to create, edit, or update articles/folders. However, you can create a custom role to provide these options while restricting them from deleting actions. I have shared an article and a screenshot for your reference. Could you please review to see if this is helpful?
https://support.freshdesk.com/en/support/solutions/articles/97077
I hope this helps. Feel free to drop a message here for further queries.
Cheers!
Sujitha.
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