Team,
We need to see the number of articles which are internal and external (clients view) in the Knowledge Base Metrics dashboard based on the folder visibility. This would immensely help with pulling the metrics more accurately and out of the box.
Team,
We need to see the number of articles which are internal and external (clients view) in the Knowledge Base Metrics dashboard based on the folder visibility. This would immensely help with pulling the metrics more accurately and out of the box.
Best answer by eeha0120
Hi.
Sounds like an interesting idea.
I’d suggest to submit it here:
Freshworks Ideas | Freshworks Community
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You may also go to the Developers Community and post your Use Case, so they may consider it faster.
Freshworks Developer Community
Regards,
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