Hi All.
Under Freshdesk, when we create a new email from the web interface ...
default status is closed and default priority is low.
We want to modify these defaults values for “Open” and “Medium”.
Is there a way to acheive that ?
We already created an automation but it works only for new ticket coming from outside.
Thank you very much in advance
Best answer by hemanth.ramya
View original
+9
Hi
Greetings for the day.
I’m afraid we do not have an option as such to modify the default values associated to status and priority on the New email page. However, you can make use of Ticket templates feature in Freshdesk to set the ticket field values in one go. Please refer to this article to get detailed insights on the same.
Feel free to drop a note here for any further queries.
Cheers
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