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I created an automation to nofity the Requested For user when a ticket is created on their behalf. Works great for Service Requests, however if the person is requesting for themselves, it sends two emails to them. There doesn’t seem to be a way in the Automator to say “if Requested For Name does not equal Requester Name, don’t sent this email” - and the system doesn’t automatically notify the Requested For for some odd reason. 

 

Am I missing something obvious? Has anyone else run into this issue or found a workaround solution?

Can you share you automation screenshoot?

 

The only Condition I have is “Requested for fields.requested for name is not empty” - I’ve tried with name not empty and email not empty, but when someone requests for themselves, it fills both the Requester and the Requested For fields with their name. 

 

The Action is as follows - the ticket.actual_requester is the table for the On Behalf Of

 

You could do a condition node and using expression 

‘{{ticket.requester.id}}’ == ‘{{ticket.actual_requester.id}}’

Action skip new ticket Email notifikation 

 

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