Hi,
Is there a way to postpone a ticket? There is only 2 of us and we view all tickets, we do not assign anyone to them but we do have tickets that do not need any action for a week, a day, or even just a few hours. With other ticket systems we could postpone something, so the ticket would be a different colour so we would know to ignore it, then at the given time it would act like it was new again, sending a prompt to deal with it.
Can we do anything like this can anyone advise?