Hey @wooley88 

Thank you for reaching out to us. I’ll ensure someone from the support team respond to you at the earliest and resolve your issue.

Hi @wooley88 

We understand you receive this error while trying to submit a ticket in your customer portal. Kindly share/DM your Freshdesk account URL and we can get this fixed ASAP. Looking forward to hearing from you.

Cheers,

empiretraining.freshdesk.com

Please help 

Thanks for sharing the details, @wooley88.

We have fixed this for you, can you please check if you are able to raise tickets from the customer portal now? Looking forward to hearing from you.

Cheers, 

It appeared that my new ticket went through. 
but from the agent side, the ticket never came through.