Seeking Recommendations for a Permanent Test Environment in Freshdesk
Our team is in the process of setting up Freshdesk, and we’re looking for the best way to maintain a permanent test environment, as an alternative to the Sandbox feature. While the Sandbox is useful, it is designed for temporary use, and we need a test environment that can remain active indefinitely.
Key requirements for this test environment include:
- The ability to create and test dummy tickets without losing data.
- Seamless integration with external tools and systems to mirror real-life scenarios.
- Isolation from the live environment to avoid any unintended impact on live operations.
We would love to hear from other Freshdesk users who have implemented a permanent test environment. What solutions or strategies have worked well for you? Are there specific configurations, workflows, or tools you would recommend for this purpose?
Thank you in advance for your input and suggestions!