When I reply to a ticket, then Freshdesk keep changing the client/sender’s name in my email body. Even if I change it many times. I like spell check but not on names.
How can I prevent this from happening?
When I reply to a ticket, then Freshdesk keep changing the client/sender’s name in my email body. Even if I change it many times. I like spell check but not on names.
How can I prevent this from happening?
Best answer by E.H.
Thank you for all the responses.
Coming back to this. I had Translation on. The translator tried to translate the name I responded to. Disable translate to English, and the problem was solved.
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