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SSO SAML OKTA Freshdesk

M
Apprentice
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I setup SSO with SAML and OKTA. Our logins to okta are different than the logins we use for freshdesk/freshworks. (when i mentioned freshdesk, see that as freshworks and vice versa)

Eg. freshdesk login uses myname@domain1.com

Okta login uses userid@domain2.com

Everything is setup and when I attempt to login to “Sign in with SSO,” it bounces me properly to OKTA login. I then proceed to login to okta and it is successful so I’m sure it’s all setup properly, however, I do not get into our freshworks tenant because my login to okta, as i pointed out above, is not the same as the email address attached to the freshworks account.

I’m guessin i need to map these out in OKTA somehow but I’m not sure where to do this. Anyone have experience with this?

Thanks in advance.

Matt

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    M
    Apprentice
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    • Matt K
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    • Apprentice
    • 2 replies
    • March 13, 2025

    Do I need to use User Profile Mappings in okta?  Looks like that is just for provisioning and not just logging in? Any guidance would be helpful. thanks.

     

    M
    Apprentice
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    • Matt K
    • Author
    • Apprentice
    • 2 replies
    • March 13, 2025

    ok, i think i fixed it. All i did was go into the application and under the user assignments, i hit the pencil to the right of the person name which brings up. “Edit User Assignment” and in that box I changed the username to the email address and it worked.

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