I’m client from 2018 in freshdesk first with freshdesk and i migrate after few month in omnichannel plan.
For 4y I havent any problem, also i’m value to move in freshsales.
In less then 1y what happen in Freshdesk:
- i have change my type of company and now i’m startup. So they accept in startup programme and tell me you have credit for other service outside freshdesk and i decide to start using freshservice. 7 month of assistance request to understand why my account is expired..after 7 month 4 guys I talk one noted i’m not in the right server access!
- from 2y and several number of ticket i cant access in setting in freshchat...I open 9 ticket spoke with 14 guys and no one fixed. At least it’s “cache problem” I clean and they try to clean my cache browser still not work
- i ask to pass from omnichannel to classic freshdesk plan because freshchat my client not use also I have this problem, freshcaller i never use...and they reply to me we cant because you need to create a new account and lost everything!
- i ask a discount i have only problem to stay and give me after a lot of fight 5% of discount for annual subscription. I have extra expense and i ask to move to monthly subscription for few months and replys was we can do after expire of annual subscription pay and from 1y you can chage it.
Like a big company of support where is the support system?
After 5y you lost a client, not so big because i’m just 1 agent license. But I have company too and this is not a treatment for no one client.
Big or small client.
I was still loyalty anyou accompanied me to the exit.
I don’t request impossible stuff or strange request I think for big company this is normal and everyday request.
Thank you for treatment.