When using the {{ticket.latest_public_comment_text}} placeholder, it’s passing through the last public comment but sometimes also the content of the email chain. This causes very long blocks of text to be passed through which is very undesirable.
When viewing a ticket in Freshdesk, email chains are automatically hidden and must be expanded to see, so Freshdesk can clearly tell what is a part of the latest note and what isn’t.
Is there a way to use this or another placeholder without including the email chain? I am using these in an automation trigger and passing the JSON to Slack.
