undefined method 'id' for nil:NilClass

Hi ​@Nicobravo 

Thank you for bringing this up. 

The error message undefined method 'id' for nil:NilClass typically indicates that something in the form or its configuration is referencing a blank or missing value. To resolve the issue:

1. Validate the Field Configuration: Ensure that the new field added to the form is correctly configured in Freshdesk. Confirm that all required attributes, such as field name and field type, have been set up properly in Admin > Ticket Fields.

2. Check Field Visibility: Verify that the field is set to be visible in the relevant ticket form. If the form being used (e.g., email source vs. portal source forms) does not include the field or has it hidden, it could cause issues during data submission.

3. Ensure Field-Specific Settings Are Correct:

   • Check whether the field is mandatory or dependent on other fields. If dependencies are incorrectly set, it might result in referencing a missing value.
   • Confirm that the field is activated and its value is properly mapped.

4. Review Customizations or Scripts: If the form or portal has been customized, confirm that there are no broken or incorrect script references in the form submission logic. Navigate to Admin > Portals > Customize > Edit Theme > Pages to inspect modifications, especially in the layout where the form is embedded.

5. Troubleshoot with Sample Data: Try to save a ticket with sample data that includes the new field's value to identify if specific inputs trigger the error.

In case the issue persists please feel free to drop us your account details at support@freshdesk.com so that we can have this fixed for you. 

Thank you