Hi, guys! Are you okay?
I got a question and a suggestion about CSAT.
I perceive the customer can answer the same quest many times, for example, in this ticket we sent CSAT one time and the people could answer two times. It’s a tool normal behavior?
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If yes, I believe this can to disturb agent performance data. We liked the person should be abble to reply just one time for more accurate data.
I will be thankful if someone tell me how to configure (if have option) or considerate like a improvement suggestion.
Best regards.