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Update signature in autoresponder emails

emilyallison
Apprentice

How do I update the signature in the autoresponder emails that are sent when a ticket is closed?

 

 

Best answer by hemanth.ramya

Hi @emilyallison 

 

Greetings for the day. :)

Yes, @Paul123321 is right. You can navigate to Admin > Workflows > Email notifications > Requester notifications > Agent Closes the Ticket and change the content and signature as per your requirements. Please make sure to save the changes to reflect the same in the notifications. Hope this helps! 

Feel free to drop a note if you have any further questions. 

 

Cheers,

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  • Paul123321
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  • January 9, 2024

I think you can find this in “Admin”→ “Email Notifications”

 

hemanth.ramya
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  • hemanth.ramyaCommunity Manager
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  • January 10, 2024

Hi @emilyallison 

 

Greetings for the day. :)

Yes, @Paul123321 is right. You can navigate to Admin > Workflows > Email notifications > Requester notifications > Agent Closes the Ticket and change the content and signature as per your requirements. Please make sure to save the changes to reflect the same in the notifications. Hope this helps! 

Feel free to drop a note if you have any further questions. 

 

Cheers,

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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