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Issue with On-Call Overrides Causing Coverage Gaps

R
Skilled Expert
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Hello,

I am reaching out to see if anyone else is running into issues with the On-Call Module and Coverage Overrides?  We notice that in some instances providing an override in a shift will cause gaps to start forming in the schedule:

 

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3 replies

eeha0120
Skilled Expert
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  • eeha0120
  • Skilled Expert
  • 732 replies
  • April 23, 2024

Hi.

Not that I have noticed it, but you could have found a bug. I’d suggest to submit a support case and they will confirm you or help you address it.

 

Regards,

Elvis Henriquez
R
Skilled Expert
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  • repatterson
  • Author
  • Skilled Expert
  • 12 replies
  • April 23, 2024

Thanks.  We already had an open ticket on it but are not seeing much progress so far.  I just wanted to gauge how wide-spread it might be.

adityalamghare
Community Debut
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Hello @repatterson , this was a bug which has now been fixed. The bug was impacting the handoff times (not honoring time manually set by user but changing it to 0:00). It should not re-occur for you again.

Aditya Lamghare, Senior PM (ITOM)

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