Each year ITSM.tools runs a poll asking readers which topics they need help with. It helps us ensure that we source the right content but it also shows how ITSM “trends” ebb and flow. Especially when global pandemics happen.

Here’s what has happened since the first poll in 2017 (for 2018):

The latest poll is up and running too if you fancy adding your opinion: 

https://docs.google.com/forms/d/e/1FAIpQLSdyxkUur8ZTxdg8-Ar1p1sncxqDbJKQoBprj9cxAms_y-bc4Q/viewform

I’m expecting value and EX to jump this year :)