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I want my chatbot to be able to search my knowledge base using natural language.


moleculemat
Community Debut

Hello everyone, I'd like my Freshchat chatbot to be able to search my Fresh desk knowledge base for answers in natural language. It currently only finds answers from my FAQ.

Would you have a solution for me? 

Thanks a lot!

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2 replies

eeha0120
Skilled Expert
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  • Skilled Expert
  • 732 replies
  • August 13, 2024

Hi.

I’d suggest to submit a support case instead.

You could submit it to either, FreshDesk support or FreshChat support.

 

 

Regards,


Kamakshi V
Community Manager
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  • Community Manager
  • 278 replies
  • January 24, 2025

Heyy ​@srikanthkarunakaran Any intel around this that you can share?