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Question

Multiple questions for the same knowledge article


victorcasajuanamas
Apprentice

I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example:
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?

 

Thansk!

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