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Good afternoon, I wanted to reach out and see if anyone has integrated their Freshservices platform with OnSolve? OnSolve is a tool that we utilize for Disaster Recovery. We also utilize the tool along with our Major Incident Management process for sending SMS and Phone calls. Today it is a separate step in the process and I’d like to eliminate the extra step by integrating the two systems together. However, I am not sure where to start? Or even if this can be done? 

If you do not use the OnSolve product, are you using Twilio or a different software for notifications to groups of people via SMS and Phone call and are integrated with Fresh? 

Thanks!

HI @That_Doug_Guy , you’ve posted in the FreshDesk group, you might have more joy in the FreshService area.

Cheers

Rob

Thanks for letting us know @RobCrossHM !! I’ve moved it now. Tagging our Community SME @anusha to jump in here!

Good afternoon, I wanted to reach out and see if anyone has integrated their Freshservices platform with OnSolve? OnSolve is a tool that we utilize for Disaster Recovery. We also utilize the tool along with our Major Incident Management process for sending SMS and Phone calls. Today it is a separate step in the process and I’d like to eliminate the extra step by integrating the two systems together. However, I am not sure where to start? Or even if this can be done? 

If you do not use the OnSolve product, are you using Twilio or a different software for notifications to groups of people via SMS and Phone call and are integrated with Fresh? 

Thanks!

Hello, you can use Freshservice On-call management itself at no extra cost if you are on Growth, Pro or Enterprise plan. Here is the support article link for the feature - https://support.freshservice.com/en/support/solutions/articles/50000003777-learn-all-about-freshservice-on-call-management

@adityalamghare thank you for responding. We are already using the On-Call management module today. Unfortunately, this is limited to a one to one relationship. 

Example: I assign an incident to desktop support and only the primary desktop support on-call person gets called.

We need to be able to create a single Major Incident ticket and then based off of that ticket notify multiple teams via SMS/Phone call advising them to join a tech bridge/conference call. This is where an integration between Fresh and OnSolve is necessary. 

Thank You

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