Show of hands - how many of you CX agents feel frustrated when you don’t know the answer to a customer’s query and it takes you way too long to find the solution? Or when you don’t have the tools needed to keep up with the overwhelming ticket quantities and communication channels that your customers reach out to you in? Or when you get that ‘if only’ feeling about a particular situation or workflow?
We feel you. It can be complicated and crazy. And we want to listen to all your problems and challenges out here.
It doesn't end there though. Our team will be looking into the issues and coming up with solutions for them - in the form of apps from the Freshworks Marketplace. Easy to use, efficient, and scalable, these integrations will make your life so much easier, elevate your workplace experience, and help you accomplish even the toughest of missions.
Calling all CX agents! Tell us, what are the top challenges you face? Do you have any repetitive issues that keep popping up? If you were in a parallel universe, what problem would you like eliminated?
Our comment section is your safe haven. Let us know and we will get back to you with our recommended solutions that we think will make you the agent with the golden ticket to deliver delightful customer experiences.