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Add category to "report an issue"


esullivan37
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I would like to add extra information to the “Report an Issue” section of the portal.  Like category and have a drop down with the categories that are added.  Is this possible?

Best answer by raymondcanilao

Yes, you may add multiple fields or drop down via field manager.

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raymondcanilao
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  • July 16, 2024

Yes, you may add multiple fields or drop down via field manager.


esullivan37
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  • July 16, 2024
raymondcanilao wrote:

Yes, you may add multiple fields or drop down via field manager.

The field manager appears to only be for the agent side of making a ticket.  I cannot see anything that puts it in the portal?


esullivan37
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  • July 18, 2024

I am an idiot.  You have to select “Allow requester to edit” for them to see it


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