I would like to add extra information to the “Report an Issue” section of the portal. Like category and have a drop down with the categories that are added. Is this possible?
Solved
Add category to "report an issue"
Best answer by raymondcanilao
Yes, you may add multiple fields or drop down via field manager.
+9Yes, you may add multiple fields or drop down via field manager.
raymondcanilao wrote:
Yes, you may add multiple fields or drop down via field manager.
The field manager appears to only be for the agent side of making a ticket. I cannot see anything that puts it in the portal?
I am an idiot. You have to select “Allow requester to edit” for them to see it
Reply
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.