Hi.
I just want to report something weird we have this week.
Requesters can use the CSAT to add a “note” to agent which is perfect, but a LOT of tickets have the CSAT doubled:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/1c6a8b77-2666-4e6f-abb2-2f2065021889.png)
Anyone know why?
Its kinda weird and occured on multiple devices, browsers.
I also see: not granted private note EACH TIME a user use CSAT on mobile device, but I have the rights to see satisfaction survey.
Thanks and have a nice day
You can contact me if you want to see it live or more details and if you need to connect the the portal.