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Hi, I’m customizing the ticket fields to our needs but the main Company field doesn’t show up as something that can be filled in when creating a ticket, despite all the visibility boxes being checked.  This is the lower one on the screenshot.  So I added a new field with same data source (Companies) (top one on the screenshot) and it shows up and works correctly.  Am I missing something obvious? I can’t remove the default company field as it’s a default field but it just doesn’t appear. Also when I drag and drop a new field with ‘pulldown’ type for population it just becomes a standard text field with search to fill out from data source. 

 

this may be something to do with managed service mode re-provisioning the department data source to become a company data source?

solved this now - it was a setting to hide a default field through the app that was being used

 

Hi.

Thanks for sharing the result.

 

this may be something to do with managed service mode re-provisioning the department data source to become a company data source?

With MSP mode departements are renamed to Companies. 
 You can hide it for requesters from the form field manager.
For agents you need “Business rules for forms“

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