Customize Portal Icons

Hello @Jon

Can you please share your Support Portal URL if it is live for all users. We'll send you a solution.

Also, let us know. Do you want your custom image icon here or want Font Awesome icons?

Please let us know.

Thanks

Aries Themes

(Expert in Freshdesk and Freshservice Theming)

Heya Jon,

There may be a better way than this but this is how I would do it with my limited knowledge of the platform.  Editing the HTML/CSS in the Helpdesk Rebranding / Customize Portal section is the only way that I've found.  You'll need to host the image somewhere else.  And  I'm uncertain if this is restricted to certain subscription models but give the following a go and I bet you'll work it out.

You can find and edit the code following this:

1) From the Admin Portal: Under General Settings > Helpdesk Rebranding > Customize Portal > Layout & Pages button > Portal Pages > General Pages > Portal Home (phew!) to get here: 

2) Edit the line (in this instance it's line 26) <span class="icon-your-tickets"></span> to point to your image, e.g.: 

      <li id="support_tickets">
        <a href={{portal.tickets_home_url}} class="quick-link-widgets">
          <span class="circle">
           <!-- COMMENT - NEXT LINE WAS <span class="icon-your-tickets"></span>-->
           <span><img src="https://host.com/folder/image.png"</span>
          </span>
          <h3>{% translate portal.your_tickets %}</h3>

 I hope that's clear enough, tinker around with the additional tag options you can use until you have it just as you want it. 

Good luck,

~Ahrel