+16I am looking for a way to see what Requesters search for in our Freshservice support portal. Does anyone have a way of seeing this information? Even if we could get something like the the top 10 searched items/terms in the support portal would be awesome. This would let us identify what to focus on to meet requester demand.
We use Google Analytics but I don’t see any data related to what is entered into the search field. Any help would be greatly appreciated.
Thank you 😊
+10I am looking for a way to see what Requesters search for in our Freshservice support portal. Does anyone have a way of seeing this information? Even if we could get something like the the top 10 searched items/terms in the support portal would be awesome. This would let us identify what to focus on to meet requester demand.
We use Google Analytics but I don’t see any data related to what is entered into the search field. Any help would be greatly appreciated.
Thank you 😊
+2I would absolutely love this! The only way I know how to do this is to look at the KB article view and see how many clicks an article has. I am enjoying the KB Insights Beta as that appears to be a great new addition. Only issue I have is that it hasn’t updated since July 26th.
+16I would absolutely love this! The only way I know how to do this is to look at the KB article view and see how many clicks an article has. I am enjoying the KB Insights Beta as that appears to be a great new addition. Only issue I have is that it hasn’t updated since July 26th.
I also appreciate the new beta, we just are going to have to do a better job of adding keywords to our solution articles.
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