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End User Guides

Anyone know where I can find end user guides that I can customize and use in the faq/solution section of our help desk?

How to create a ticket via email or the portal
How to track tickets
How to create service catalog requests (found this one)
How to track service catalog requests
Etc...?

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Hey Michael,

I've attached a comprehensive user guide for the IT Admin and Enduser here. It is available in Solutions too.

Hope it helps!

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