The problem that i am trying to solve is that when users log incident tickets with my team via the end user portal we would like to ask them some predefined questions based on which product/service they select.
Example, in the form if they select API as the category then can we use dynamic fields to ask them specific questions? Example: “What is the request you are making”.
We essentially want to get as much information from them at the beginning so we can investigate and we are likely to resolve it quicker for them.
Can anyone point me in the right direction on how to implement this effectively.
