Question

Freshdesk Knowledge base data erased

  • 15 March 2023
  • 2 replies
  • 158 views

Hello all,

we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?


2 replies

Userlevel 7
Badge +12

Hi.

 

 

Ref.: Deleting an article, folder or category : Freshdesk

(Same applies to FS)

 

Hope this answers your inquiry.

 

 

Sincerely,

 

Userlevel 2
Badge +5

@Manuel007 unfortunately not, thats why we keep a backup on the cloud of all our solutions /KB articles, so if something gets removed, its always recoverable

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