Hello Freshservice users/agents,

For those, who don't want to show associated asset to tickets in customer portal for requestors. E.g. assest are shared or customer is not allowed to see it, but it has a benefit for service operation to associate these assets for further analysis, here is a workaround :

Place this part in admin>helpdesk rebranding>customize portal>stylesheet> custom stylesheet>

/*  with this part is hidden detail about associated assets in customer portal ticket view - sidebar */ 

.sidebar-tktdtls { 

    display: none; 

}