Remove the "Add New Requester" link from here:
It's not in Portal Customization / Portal Pages / New Ticket.
Hi Brian,
The portal customisation under Helpdesk Rebranding applies only to the end user (requester) portal in Freshservice. We do not have the option to customise the agent side of Freshservice.
Regards,
Gautham
Hi Brian,
I have followed up on this with our Product Team on this and I am expecting to hear from them soon. I shall give you an update once I hear from them.
Regards,
Gautham
Hi Brian,
We currently do not have the option to prevent the agents from creating new requesters on the new ticket page.
However, I shall create a ticket and take this up with our Product team to see how this can be taken forward.
Regards,
Gautham
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