Hi Brian,

The portal customisation under Helpdesk Rebranding applies only to the end user (requester) portal in Freshservice. We do not have the option to customise the agent side of Freshservice.

Regards,

Gautham

Hi Brian,

I have followed up on this with our Product Team on this and I am expecting to hear from them soon. I shall give you an update once I hear from them.

Regards,

Gautham

Hi Brian,

We currently do not have the option to prevent the agents from creating new requesters on the new ticket page.

However, I shall create a ticket and take this up with our Product team to see how this can be taken forward.

Regards,

Gautham