Question. We’ve noted our tickets appear under the search results. Is there a way to disable this option so that only the knowledge base articles appear?
I understand this needs to be done via portal customization but I’m having no luck to be able to search for the function to disable this.
Hi
Hope you are well
I understand that you’d like to hide the tickets from the Support Portal when users are searching something. I have a piece of code which would hide a tickets section when Service Items, Solutions and tickets are shown. Since there is no fixed selector, I was not able to construct a 100% working one:
Does not work:
Works:
You may paste this in the Custom Style sheets:
#all-results > ul:nth-child(6), #all-results > h2:nth-child(5),#tickets{
display: none !important;
}
If we’re able to Target the exact selector for Ticket section. We would be able to hide them. I hope this helps even a little. Thanks!
Amy!
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