I am curious if other are running into the same issue we are having with editing solutions in the knowledge base of Fresh Service. Things we are seeing:
- the moment an edit starts, the article goes into draft mode. this makes it not published and people cannot see the previous published version.
- If two people edit the same article at the same, only the changes from the last person to save are kept. Articles do not lock while editing to prevent this.
- We are moving a lot of content into Articles right now. articles are constantly going from published > draft > awaiting approval > published > (repeat). People cannot find the content when it is draft or awaiting for approval. This is a problem for us.
I submitted an idea, but nobody has up voted, so maybe I am the only one affected by these deficiencies.