Hi,
I serve 2 different company with Freshservice (which are in the same business group), and i’m wondering if I can customize the feel and look of the portal for each of them.
I know this can be done with MSP, but I don’t want to lose workspaces and business agent capacities.
So, is there a way, directly in the code, to say ; if the requester departement = X, display this hero banner?
Many thanks!
Best answer by Ammar KB
Hi
Hope you are well,
I understand you don’t want to switch to MSP. You can make use of Jinja code form conditions to check the Departments and display few things, You can navigate to Support Home and Right click-->Inspect-->Console and Type: USER_INFO.departments to see which department does the user belong to and based on that you can add extra HTML code or hide it.
Please find the Jinga documentation to help you on this:
https://documentation.bloomreach.com/engagement/docs/jinja-syntax
Hope this helps! Regards,
Amy!
Hi
Hope you are well,
I understand you don’t want to switch to MSP. You can make use of Jinja code form conditions to check the Departments and display few things, You can navigate to Support Home and Right click-->Inspect-->Console and Type: USER_INFO.departments to see which department does the user belong to and based on that you can add extra HTML code or hide it.
Please find the Jinga documentation to help you on this:
https://documentation.bloomreach.com/engagement/docs/jinja-syntax
Hope this helps! Regards,
Amy!
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