Have you found an answer to this per chance? I'm looking to customize the portal, and can't find the old options.

Hi there,

I presume you mean the customer portal?. If so I am under the impression you can customize quite a lot with the support of Freshservice. We tailored ours to look like the below but have seen many other variations;

Hi Peter,

Is that one long logo across the top of your page where you have IT Service Desk at the top left and your NHS logo top right?

We have our logo top-left but would like to include our Service Desk opening hours and contact details top right.

My understanding is that if a user visits the site using a mobile device and not using the FreshService app, that the logo will not display correctly if its stretches across the entire width of the page.

Hello,

You can have your Freshservice portal customized at Breezy Themes, a Freshworks partner that specializes in Freshdesk and Freshservice customization. It's also possible to purchase a template only and customize it on your own according to your needs - clean code allows you to do it easily if you are familiar with HTML and CSS. All the templates work for both Freshdesk and Freshservice portals. Choose the appropriate demo and test-drive the template before making a purchase. 

Best,

Breezy Themes