+7Is there a way to hide dropdown choices in a ticket field based on the requestor’s company segment? In our ticket form, we have a Type field that determines which sections are shown. Only our Distributors company segment should be able to select the New license option.
Best answer by aravind.sundararajan
Hello
It is possible to customize the portal form to show/hide field values based on the user attributes. Though it is not possible to leverage the company segments for this purpose, we can use other user attributes (name, email, company name, custom attributes, etc.) to conditionalize the field values. Here’s a sample code to get you started:
{% if portal.user.company_name == "Acme Inc." %}
jQuery(document).ready(function(){
jQuery('#helpdesk_ticket_ticket_type option[value="Incident"]').remove();
});
{% endif %}
</script>
Cheers!
+12Hi.
There’s a feature called Dynamic forms which should help for that:
Creating dynamic sections : Freshdesk
Please note this is available only from Pro/Estate plans.
Hope this helps.
Regards,
+12Hi.
Just double checking your screenshot, it seems you’re already using them.
Currently, AFAIK, there’s no such filter in FreshDesk. There’s a feature called Business Rules for Forms, valid in FreshService that suits this need, but I haven’t found if a complete analog exists in FreshDesk.
You might try to check with support.
Regards;
+7Thanks
+12Hello
It is possible to customize the portal form to show/hide field values based on the user attributes. Though it is not possible to leverage the company segments for this purpose, we can use other user attributes (name, email, company name, custom attributes, etc.) to conditionalize the field values. Here’s a sample code to get you started:
{% if portal.user.company_name == "Acme Inc." %}
jQuery(document).ready(function(){
jQuery('#helpdesk_ticket_ticket_type option[value="Incident"]').remove();
});
{% endif %}
</script>
Cheers!
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