Hi! My company has a portal for Solutions (articles) and another for Support (tickets). I would like to have a place to present videos and other information for new customers to explain them how account configuration works and guide them. Should I create a new portal or a custom section in the theme (we have a custom theme with Breezy)? I’m not sure what is possible.
Solved
Add a training (videos) section
Best answer by Yusuf Ahmed
Hello
Greetings from Freshworks community.
You can create a folder named “How to configure account“ and create a knowledge base inside that article and insert videos so that the new customers can view those. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000002051-using-advanced-formatting-options-in-the-knowledge-base
If required, you can also create a new section which points the customer to directly to the vedio article if required using portal customization.
I hope this helps! If you need any further assistance feel free to respond here :)
+7- Community Manager
- 123 replies
- Answer
Hello
Greetings from Freshworks community.
You can create a folder named “How to configure account“ and create a knowledge base inside that article and insert videos so that the new customers can view those. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000002051-using-advanced-formatting-options-in-the-knowledge-base
If required, you can also create a new section which points the customer to directly to the vedio article if required using portal customization.
I hope this helps! If you need any further assistance feel free to respond here :)
Thank you Yusuf for your answer! I know I can embed a video inside an article, but I would like to display videos directly in a solution category on top of the article list. Is it possible or I have to make a custom theme/page for that?
1 person likes this
+7- Community Manager
- 123 replies
Feel free to reach out if you have further inquiries. Have a nice day !
I’ll see with with our developpers what we can do to customize the theme. Thank you! Have a great day!
Yusuf Ahmed wrote:
Hello
Greetings from Freshworks community.
You can create a folder named “How to configure account“ and create a knowledge base inside that article and insert videos so that the new customers can view those. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000002051-using-advanced-formatting-options-in-the-knowledge-base
If required, you can also create a new section which points the customer to directly to the vedio article if required using portal customization.
I hope this helps! If you need any further assistance feel free to respond here :)
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