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With Freshdesk, on a Pro license - and with our customer portal.

So any user from any of our customers can access this portal and create a user either by signing up or creating a ticket.

There are no (?) terms of service for this, and no way for the user to understand how we process and store the information they give us (and Freshdesk).

How are others handling this? Have you somehow been able to add your custom terms of service for your users?

Greetings @andersreve. Thanks for contacting Freshworks community. 


I understand that you'd like to include the terms of service for users when they sign up on the portal. Unfortunately, this option is unavailable, so I will forward your request to the right team to include it as a feature request. 

Alternatively, we can customize the portal to create a mandatory custom checkbox field before signing up. The customization feature for the portal is accessible with the Pro plan. Please refer to this article for more information.
https://support.freshdesk.com/en/support/solutions/articles/50000003753

If you think this approach would be helpful, please don't hesitate to contact us at support@freshdesk.com, and our team will gladly help you.

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.

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