Question

Blocked outgoing emails

  • 2 May 2023
  • 4 replies
  • 127 views

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We are trialing out the free trial and we are getting the following error when trying to send out outgoing emails - anyone know how we can address this to ensure we can send emails out. 

“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com


4 replies

Userlevel 5
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Hi @Amy Chang 

 

Greetings from Freshworks Community! 

 

I understand that you are facing issues with the Outgoing emails in your Freshdesk account, to have this checked further, can you please help me with your Freshdesk Account URL which will be in the form of yourcompanyname.freshdesk.com? 

 

Looking forward to hearing from you.

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@jim.stephen 

https://teleworker.freshdesk.com/

Userlevel 5
Badge +5

Hi @Amy Chang 

 

We have unblocked the Outgoing emails for your account, you can hard refresh the browser (or try incognito window) and check. If the issue persists please write an email to support@freshdesk.com

 

I hope this helps.

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OK, thank you

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