Double search bar text in Knowledge Base portal + no search results preview

  • 14 March 2023
  • 0 replies

Hi All,

We are experiencing an issue implementing a new theme in Freshdesk for our Knowledge Base. We have this with a paid and with a free theme so it does seem to be linked to Freshdesk I suppose.


When implementing the code, everything is going well but the search bar still shows the default text and when searching something it does not preview any results. (when clicking enter it does show results but we would also like to see the preview.).


See example of our situation:


VS what we want/Freshdesk’s website.


Any ideas how to solve this?




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