WHy is it that when my support team replies to one of my tickets the tickets dont group by conversation.
If I get 10 replies from my support team I get 10 email threads.
This is not an issue for other people at my company only me.
I have reset my outlook settings, gone to the new version and even back to the old version of outlook.
please provide assistance.
Greetings
I understand that the replies sent by the agent create a new thread in the mailbox, possibly due to changes in the subject line. However, I am unsure if this is the case. As you mentioned it is user-specific, I suspect it could be a mailbox setting.
Could we please check this with Microsoft support and send an email to support@freshdesk.com for any details needed to check with the Microsoft team or for assistance.
Thank you.
Sujitha Dhanaseelan.
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