So the question is basically the title. Our clients complain they always have to enter their filters again when checking the platform. Is there a way they can save their own filters (like agents can do?) or is there any plan for Freshdesk to save filters in a cookie so clients always land on the portal with their previously selected filters?
Is there a way for clients to save their filters
Userlevel 3
+5
- Community Manager
- 51 replies
-
24 May 2024
Hi
Greetings from Freshworks community!
I understand your request to save the filters on the customer portal, similar to the agents portal. At present, this feature is not supported on Freshdesk. Nonetheless, I will communicate your feedback to our product team for consideration in our future roadmaps. Additionally, you may share your suggestions on the Freshdesk Ideas forum at https://community.freshworks.com/freshdesk-ideas-10007.
Cheers,
Sneha.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.