So the question is basically the title. Our clients complain they always have to enter their filters again when checking the platform. Is there a way they can save their own filters (like agents can do?) or is there any plan for Freshdesk to save filters in a cookie so clients always land on the portal with their previously selected filters?
Question
Is there a way for clients to save their filters
+7- Community Manager
- 106 replies
Hi
Greetings from Freshworks community!
I understand your request to save the filters on the customer portal, similar to the agents portal. At present, this feature is not supported on Freshdesk. Nonetheless, I will communicate your feedback to our product team for consideration in our future roadmaps. Additionally, you may share your suggestions on the Freshdesk Ideas forum at https://community.freshworks.com/freshdesk-ideas-10007.
Cheers,
Sneha.
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