Hi @dams,

Are you referring to a customer sending multiple emails in a short span? If yes, we do have a Market place app Automerge. Please find the solution article for the app here. 

If the above is not what you are referring to, please provide us with a detailed flow.

Regards,

Usha, Freshworks Professional Services.

Hi,

Thank you for the response. I have one more question. Based on the words in the mail, can we take action to merge two different mails in this program? I couldn't find much about this in the program preview.

Kind regards.

Hello @dams You can try the marketplace app to merge tickets automatically. The condition can be based on the subject line and it would allow you to merge two different tickets.

Cheers!