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Secure the Freshdesk portal to staff only.

  • 21 March 2023
  • 1 reply
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Hi...We have just started experimenting with the knowedebase. I’d like to secure the Freshdesk portal, such that the tickets and knowledgebase portal are visible only to staff with our @companyname.com email address, and so that the pages do not get indexed in any public search engines.  How to do this?    

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Best answer by jim.stephen 22 March 2023, 22:15

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Hi @lkeyes 

 

Greetings from Freshworks community! 

 

In regards to your query you can restrict tickets raised and solution articles under Admin → Portals → Edit portal → Manage sections and change the settings as per the below screenshots:

 

 

 

Also you can restrict the Activation email to all the users by going to Admin → Email notifications → Requestor notifications → Toggle off “User activation email” 

 

 

Once this is done you can send activation emails manually only to the contacts with your company domain email address by going to each contact → edit contact → Send activation email. 

 

I hope this helps

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