Ticket Fields disappeared from ticket forms portal

Hi @Tintin,

Greetings from Freshworks Community!

I understand that the ticket fields have disappeared from the Ticket forms, but is available on the Ticket fields. Can you share the screenshot/ videograb of the issue for us to understand it better.

Cheers,
Sneha.

They set to be viewed by the  requester ? ( screenshot of the field settings) 

You don’t have any app installed that hides fields ?

Tintin wrote:

 

And click on the field, didn’t see the properties. 

You're dealing with a frustrating issue where ticket fields are visible in the ticket settings but have disappeared from the ticket forms portal. This could be due to permission settings, conditional logic, or a system update affecting field visibility. Checking if the fields are marked as "Active" and properly assigned to the form might help. Also, clearing the cache or testing in an incognito window could resolve the issue. If you’ve recently made any changes, rolling them back might be worth a try. Just like how Blockbench ensures proper visibility of 3D model elements in its interface, making sure your ticket fields are properly configured can prevent unexpected disappearances. Have you noticed any specific patterns or triggers before this started happening?