Hi,
Does anyone here experience the disappearing fields in ticket forms portal but visible in ticket fields?
Thank you
Answer
Ticket Fields disappeared from ticket forms portal
+3Best answer by Sneha Kandasamy
Hi
Greetings from Freshworks Community!
I understand that the ticket fields have disappeared from the Ticket forms, but is available on the Ticket fields. Can you share the videograb of the issue for us to understand it better.
If you would like to connect over a call, Please email us the details to Support@Freshdesk.com along with your preferred time and we can arrange a call.
Cheers,
Sneha.
+8- Community Manager
- Answer
Hi
Greetings from Freshworks Community!
I understand that the ticket fields have disappeared from the Ticket forms, but is available on the Ticket fields. Can you share the videograb of the issue for us to understand it better.
If you would like to connect over a call, Please email us the details to Support@Freshdesk.com along with your preferred time and we can arrange a call.
Cheers,
Sneha.
+14- Top Contributor ⭐
Hi,
Does anyone here experience the disappearing fields in ticket forms portal but visible in ticket fields?
Thank you
They set to be viewed by the requester ? ( screenshot of the field settings)
You don’t have any app installed that hides fields ?
+3
+14- Top Contributor ⭐
And click on the field, didn’t see the properties.
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