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Hi,

 

Does anyone here experience the disappearing fields in ticket forms portal but visible in ticket fields? 

 

Thank you

Hi @Tintin,

Greetings from Freshworks Community!

I understand that the ticket fields have disappeared from the Ticket forms, but is available on the Ticket fields. Can you share the screenshot/ videograb of the issue for us to understand it better.

 

Cheers,
Sneha.

Hi,

 

Does anyone here experience the disappearing fields in ticket forms portal but visible in ticket fields? 

 

Thank you

They set to be viewed by the  requester ? ( screenshot of the field settings) 

You don’t have any app installed that hides fields ?

No hide fields 

 

No hide fields 

 

And click on the field, didn’t see the properties. 

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