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Why outgoing emails are blocked for my account ?

  • 16 February 2022
  • 8 replies
  • 1295 views

Hello ! I need some help :) 

I recently created an account to use the Freshdesk Support Desk. And I have this weird message:

“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 

Do you have a solution ? 

8 replies

hemanth.ramya
Rank
Userlevel 6
Badge +9

Hello Evan,

 

We understand outgoing emails are blocked for your Freshdesk Support Desk account. Can you please share your Freshdesk account URL either here or via DM to unblock the outgoing emails? Looking forward to hearing from you. 

 

Cheers!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
E
Rank
Badge

I have already contacted the support and everything is ok. 

Thanks for your reply, 

Julio Azevedo
Rank
Userlevel 1
Badge 
I have the same problem. What should I do? Thanks.
Julio Azevedo
Rank
Userlevel 1
Badge

Hi,

I have already contacted the support and everything is ok. 

Thanks for your feedback. 

Pierina
Rank

hi,

I recently created an account to use the Freshdesk and I have this message

“Outgoing emails are blocked for your account. 

can you help me on this ? 

hemanth.ramya
Rank
Userlevel 6
Badge +9

hi,

I recently created an account to use the Freshdesk and I have this message

“Outgoing emails are blocked for your account. 

can you help me on this ? 

 

Hi @Pierina, 

If you still encounter issues with outgoing emails blocked for your Freshdesk account, we request you drop an email to support@freshdesk.com along with your Freshdesk account URL to unblock the same. 

Feel free to drop a note here for any further questions. 

 

Cheers,

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Valentin FAYANT
Rank
 
I sent an email this afternoon, could you give me a response time?
Yusuf Ahmed
Rank
Userlevel 3
Badge +6

Hi @Valentin FAYANT,

 

Good day to you. I have created a ticket and have emailed you at vfayant@lunettespourtous.com. Request you to respond back with the details so that we can assist you with this. I wish you a nice day ahead!

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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