We have the below form to order a mobile phone but would like to set up a workflow where if they answer no to the circled questions it will send them an email with information about 8x8 instead. Within the workflow builder I cannot find any placeholders where I can create a condition that checks the answers of the circled questions in the form below. Any help/guidance would be greatly appreciated 😊
Have you tried using in Condition, Ticket Fields.Requested items, select your service item. Then you have the option for Add new subcondition, you will then select the service item, this will allow you to choose one of your questions, then you can us is no. you can then create the action to then send the e-mail
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