I want to create a simple automation: ticket raised > condition(‘request access’) > expression( get string from custom field ‘role’ in ‘request access’) > action(email user {{expression.result}}). What is the placeholder for getting the string from the requested custom field ‘role’?
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pulling data from ticket custom field
+3Best answer by Daniel Söderlund
phongshader wrote:
I want to create a simple automation: ticket raised > condition(‘request access’) > expression( get string from custom field ‘role’ in ‘request access’) > action(email user {{expression.result}}). What is the placeholder for getting the string from the requested custom field ‘role’?
In the list of placeholders you click on Service items, then you need to search for your service item.
You will get a list of the fields created in that item.
Is it from the report an issue form you see them under Ticket fields.
+14phongshader wrote:
I want to create a simple automation: ticket raised > condition(‘request access’) > expression( get string from custom field ‘role’ in ‘request access’) > action(email user {{expression.result}}). What is the placeholder for getting the string from the requested custom field ‘role’?
In the list of placeholders you click on Service items, then you need to search for your service item.
You will get a list of the fields created in that item.
Is it from the report an issue form you see them under Ticket fields.
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