Hello, We have built some draft solutions articles that we need to preview with people who do not have agent access. Is there any way to do this? Or do we have to give them agent access to view previews? Thanks, C
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How to share previews of solutions with colleagues who do not have agent access?
Best answer by eeha0120
Hi.
AFAIK, as a matter of fact, yes, they would need Agent access in order to get to a solution in Draft, so they could see the preview.
Another option could be be to Print to PDF the Preview and sent it to them.
Regards,
+12Hi.
AFAIK, as a matter of fact, yes, they would need Agent access in order to get to a solution in Draft, so they could see the preview.
Another option could be be to Print to PDF the Preview and sent it to them.
Regards,
Elvis Henriquez
+7- Community Manager
- 97 replies
Hi
I hope you are doing well :)
I understand that you want the agents to have preview of solutions without providing the access.
As
Sorry for not being of much help here.
Feel free to respond to this thread for any queries :)
Thank you
Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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