Create new tickets with scenarios

Thank you for the feedback! Would that be a new rule that needs to be created? 
I’m not sure that that will solve my problem. 
Let’s say a customer who often logs tickets, phones in and while I’m on the phone, I want to create the ticket, but I want to save time and not fill in all the fields required to create a new ticket, but I would love to use a scenario in the ‘new ticket’ window to fill in that information for me with a pre-populated scenario. 

Thank you for the clarification. ​@MichelleLW 

You can create ticket templates and add fields which you want to be prefilled. 

Do find the steps to create templates here https://support.freshdesk.com/en/support/solutions/articles/220141-creating-and-using-ticket-templates

Yes, that would be great, but I see I don’t have this, which will mean that you need to be on a specific plan to access that, correct?
 

Creating new tickets with detailed scenarios helps streamline support and resolution. Make sure to include all relevant information and steps to replicate the issue. For efficient ticket management and hosting services, visit HostingRaja for professional solutions.

Yes ​@MichelleLW This feature is supported on pro plan onwards for more details you can also check https://support.freshdesk.com/en/support/solutions/articles/220141-creating-and-using-ticket-templates

Feel free to respond to this thread for any queries :)

Thank you